Exhibit Quality Customer Service-Adelaide Kastner (Page 11, August 6,2010)

THE Krafty Hospitality Services has held its maiden graduation with a call on those in the hospitality industry to exhibit quality customer service in their fields of endeavour.
A lecturer at the University of Ghana Business School (UGBS), Legon, Dr Adelaide Kastner who made the call, said customer services rendered by most people in the hospitality industry in the country were below standards.
She, therefore, said there was the need for institutions in the sector to teach their students how to deliver quality services and the importance of quality customer service in an organisation.
Dr Kastner congratulated the founder of the school, Madam Sybil Ansah for being able to sustain the business, adding that “not many women have been able to start and sustain a business”.
She said the example of Krafty Hospitality was laudable since it was promoting women’s empowerment in the country.
“In today’s fast growing economy women have to realise that they must work extremely hard to contribute to the socio-economic development of the country”.
She, therefore, advised the graduands to explore their chosen field and to deliver quality customer services to their customers.
She was of the belief that Krafty Hospitality Services would grow into a multi-national company with world class services.
On her part, the Director of the institute, Madam Sybil Ansah said the school was established in July 1, 2009 to train ladies in cake making and decorations.
She said the school had so far trained 43 ladies with 31 graduating as professionals in the field.
Madam Ansah said her love for teaching and cooking inspired her to establish the institution to imbibe knowledge in young ladies to enable them to be self-employed.
‘’I am hopeful that the institute will grow into a bigger organisation and become a leader in the hospitality industry in the coming years’’, he stated.
She advised the ladies to put into practise what they had learned from the institute, adding that they should be hard working and try to deliver excellent customer service at all times.
Mr Richard Acquaah Harrison, a guest at the graduation ceremony, also advised the graduands to be smart, sharp and intelligent since those were the virtues and the requisite ingredients for starting a successful business.